Guest Stay 3.6.2019
I was attending a conference at the University of Southern Maine, and I stayed for 2 nights at this hotel. The staff were super friendly and were helpful with everything from guiding the Uber driver to the right spot, to processing my tax-exempt payment for the hotel stay, to shuttling myself and someone else to the conference. My favorite instance of their customer service excellence was when one of their staff members sympathized when I juuust missed the elevator on my way to check out– I was bogged down with too many bags– and he gave me a voucher for free breakfast for two. That made up for me being so behind schedule that I missed the breakfast at the conference, and it was a welcome surprise. The rooms were clean & spacious. I noticed they didn’t have a mini safe in the room, but everything else I could need was there. The bed was comfy and I slept like a rock. Very welcoming staff, nice rooms, and a great location made this hotel just what I needed- a no-fuss retreat after long days at a conference. Thanks!
We held our annual professional exam at the Clarion Hotel a week or so ago. This examination was being administered in four separate conference rooms (at my request). Trish from the Sales Department and her staff handled everyones issue, big or small, immediately and with grace. The entire hotel bent over backwards to accommodate our special requests (i.e. quiet areas around our testing rooms at all times, giving access to pre-ordered boxed lunches for our applicants on days when the kitchen was closed during lunch and allowing all examinees to eat their lunches (whether purchased at the hotel or not) in the restaurant. Each one of my employees mentioned that they were very impressed with the attention to detail, friendly smiles and desire by all staff to provide the best testing facility possible. We enjoyed our time at the Clarion so much that we are planning on going back next year. I highly recommend contacting Trish and Heather in the sales office for any of your conference room needs. They have the experience, dedication and drive to compete against any of the big name, more expensive hotels in the city. Great job everyone!
Guest Stay 3.7.19
The staff was extremely helpful and caring. Their pet friendly approach made traveling a lot easier. Breakfast buffet was excellent.
Guest Stay 2.20.19
The front desk staff was very nice & helpful. And I called for Wi-Fi password and they were nice over the phone. I also likes that they had maps by the check in with things to do and see locally. And where to eat.
Guest Stay 2.13.19
I wanted to get away for a long weekend and use a dog-friendly hotel and not spend an arm and a leg, and this place was perfect and well kept and had everything I needed. Also conveniently close to downtown. Would stay here again if I went back to Portland!
Guest Stay 2.10.19
The location is perfect for any type of visit in Portland.
Guest Stay 1.19.19
The room very nice clean and the staff friendly the location was what exactly what i was looking for and I only stayed one night but did manage to try the breakfast which was very good I would return again if back in the area
Guest Stay 1.10.19
Convenient and close to airport, shuttle service for early morning flight. Safe place to leave our car for 2 weeks.
Guest Stay 1.8.19
Our stay in the Clarion Hotel Airport in Portland, Maine was very pleasant. The furnishings were comfortable, and there was a variety of food choices for the modest breakfast bar that was offered. (Try the muffins!)
The hotel was centrally located, offering access to main streets as well as highways. The indoor pool was just enough to satisfy our grandchildren who visited.
We will most definitely stay there again on our next visit.
Guest Stay 1.2.19
The bed was like a cloud. Front desk staff friendly with all answers. I enjoy coffee, plenty of it, both in room and lobby.
Guest Stay 12.15.18
Cost was very fair and the service at the front desk was excellent. Food was there and service excellent. Close to train and bus station.
Guest Stay 10.16.18
Fast friendly check in – she managed to check me in while I was on a call which I appreciated. Dinner at the restaurant was good and the service was great. Clean and quiet room with comfy bed.
Guest Stay 10.11.18
Clean and quiet with better than average amenities. In hotel restaurant, fitness center, close to the airport. Would recommend if you can be just outside of Portland!
Guest Stay 9.28.18
The staff were very friendly and accommodating at the Clarion. The room was spacious with a king size bed, fridge, tea & coffee making facilities and very good wifi. The hot tub was relaxing. The restaurant offered a good choice on their menu and the staff were prompt with their service. Breakfast, at $9.95 was good value for a hot buffet.
Event Attendee 9.30.18
I attended an event in the ballroom today. The space was comfortable, aesthetic, and well-lit. The chairs are comfortable. I attended two conferences in another Portland hotel this year and can’t say the same for that experience. I don’t know the Clarion hotel as a name brand, and had some reservation about how professional the experience would be, but I was very delighted. Staff were excellent – both at the front desk and those providing the food service. The decor of the ballroom is lovely. Beautiful deep golden yellow carpet and yellow/golden wall accents and lovely light fixtures. Our meeting hosts provided the sound, and so we had excellent sound and display today. I would host an event at this location in the future and gave positive feedback to the organizers of the event today. Convenient parking and easy to access.
Guest Stay 9.27.18
I had to be in Portland Maine for surgery at Maine Med. We stayed at the Clarion because they offer discounts to people who are having surgery/procedures. Your Dr. will give you a note to get the discount. The hotel was lovely. They give you a coupon for 2 people to eat free at their breakfast buffet. The rooms are nice and clean. The people are very, very friendly. They are very accommodating. There is also an indoor swimming pool. I would definitely stay here again!
Guest Stay 6.21.18
Loved the pool and the bedding and comfort of the beds was especially nice. The staff at the front desk were very helpful in setting up an early transprt to the bus station.
Guest Stay 6.2.18
My husband and I were very pleased from the minute we were greeted by the staff at the desk. We were also impressed by the spaciousness and decor of the lobby lounge areas. We appreciated that there is a restaurant right in the hotel.
Guest Stay 5.29.18
This hotel is convenient to Downtown Portland and the Portland Waterfront. I loved the coffee maker, mini-frig and microwave in the room. I loved the heated indoor pool and hot tub. The A/C was very efficient. I loved the breakfast buffet. The lobby area is very attractive with a number of places to sit and relax or read. All in all, this hotel is a great value.
Meeting Planner l Susan
Everyone that we connected with from the sales team to the banquet captain could not have been more kind , efficient and prompt. Lynn and Heather went out of their way to provide a wonderful experience for Fallbrook Woods, our presenters and our guests.
Weddings l Abbott Connell
We had an excellent time at our wedding reception on October 13th. The room was set up beautifully. The food and staff all exceptional! Thank you.
Guest Stay 4.4.18
While standing in line to check into a flight at Portland Jetport my flight was canceled. The clerk at the counter recommended the hotel. I called to reserve a room and they were able to accommodate my situation. Upon arriving to the desk, the gentleman behind the counter kindly adjusted the price to a “distressed passenger” rate, and even let me in a room early. A shuttle picked me up from the airport, dropped me off down town to walk around, and returned me to the airport at 4:30AM the next day. It made a big difference in a frustrating experience and I really hope you’ll pass along my gratitude to the entire team at the Portland, ME location.
Guest Stay 1.11.18
Friendly and helpful front desk staff, restaurant available, proximity to airport for early flight.
Meeting Planner | Diane
I just wanted to let you know our event went off flawlessly last night thanks to the wonderful , hard-working staff at The Clarion! Our server, Beth, was amazing! She made sure everything.. from the temperature of the room to the temperature of the food… was perfect for our guests. When I had questions regarding the AV sound set-up of the room, Jesse quickly stepped in and helped make changes to make the room more conducive to our presentation. When I needed a stapler and staple puller, your front desk staff was quick to offer their office supplies to help me out… and finally, when the entire event was over, I went back to my extremely clean hotel room, where I collapsed into my comfortable bed and fell asleep instantly! All in all it was a wonderful experience! Thank you to you and your wonderful staff and their attention to detail. It sets you apart from the competition!
Meeting Planner | Chris
Great hotel that we love.
Meeting Planner | Dave
We’ve had our banquet there in previous years and the food and accommodations were the tops. Everyone enjoyed the night!
Meeting Planner | Kathy
We had a great experience at the Clarion Hotel! Our meeting attendees appreciated the affordable guestroom rate, the ease of parking and the convenient location to the interstate and the Maine Mall. We’ll be back!
Meeting Planner | Heather
The sales department staff (Heather & Katie) were excellent, always checking in on our different events to make certain everything was okay and if anything else was needed. They even responded to a request for a loaner refrigerator for one of our rooms and immediately obtained one for each of our 3 hotel rooms. I really appreciated that level of service.
The wait staff in all of our events, I feel went over and above serving our every need and were extremely polite and friendly.
I want to make certain that you please tell everyone what a great job they all did in making our events a success.
Weddings | Broussard-Dorr Wedding
We thought everything went amazing. All the staff members we encountered did an amazing job and answered every silly question or request we had. All the staff always had a smile on their faces even though our families aren’t always the easiest to deal with.
Also we would have loved to have had the room for longer that night, we felt that the 5 hour maximum limit was a little short. Other than that we thought everything was amazing. Heather was an excellent wedding planner and facilitator, she knows her stuff and helped make things less stressful for us. Bethany, I believe was her name, was part of the wait staff for the rehearsal Friday and was at the 90th birthday party that Sunday was amazing, her personality was great!
Again everything was really amazing and I wouldn’t have had our wedding anywhere else. The staff, atmosphere, and everything was truly amazing.
Wedding | Malia Smith Wedding
The Clarion was amazing for our wedding reception and rooms for all of our guests. The staff took care of everything we needed and Chef Kim made ridiculously delicious vegan entrees for us.